A Protective Service Alert (PSA) is issued when an agency is unable to locate a family or child who is the subject of a CA/N assessment or investigation or who requires protective services. The agency has reason to believe that locating the family or the child is paramount to the child’s safety.
The State's PSA administrator is responsible for entering and maintaining all PSAs. However, any worker can view a PSA.
To view protective service alerts, complete the following steps:
From the Home screen, click the Administration tab.
Click the Utilities tab.
Click the Maintain PSA link in the navigation bar on the left. The PSA Filter Criteria screen appears.
Refine your search by entering fields in PSA Filter Criteria table. The PSA(s) table appears populated with your search results.
Click Edit link next to the appropriate record. The Participants tab appears displaying the Caretaker(s) Information and Child(ren) Information tables who are participants in this PSA.
Click the Details tab. The PSA Information screen appears. This screen displays the participants and situation that prompted the alert.
Click the Actions tab. The Actions Taken by Agency screen appears. A check box appears next to each action the agency has taken on this alert.
Click the Out-of-State tab. The Outgoing | Incoming Information screen appears. If the alert was sent to another state, the details appear here.
Click the Incoming link directly under the tabs to view any information on an alert that was received from another state.
Click the Outcome tab. The Outcomes screen appears. This screen displays the status of each participant in the alert, that is, whether they have been located.
Click the Extension tab. The Expiration Extension screen appears. A PSA usually expires 90 days after its approval date. If the expiration date was extended, the extension reason appears on this screen.
Click the Cancel button. A box appears asking if you're sure you want to cancel the changes. You are returned to the PSA Filter Criteria screen.