Delete a Case Closure Record

If you created a case closure record, you can delete it as long as the record is in "Pending" status.

Delete a case closure record as follows:

1. From the Home screen, click the Case tab.

2. Click the Workload tab. The Case Workload screen appears.

3. Click the case ID Number link of the case you want to close. The Case Overview screen appears.

4. Click the Case Closure link in the navigation bar on the left. The Case Closure(s) screen appears.

5. Click the Delete link to the right of the record you want to delete. The system displays a dialog box asking you to confirm the action.

6. Click OK. The system deletes the case closure record. (It does not delete the case.)