View a Worker's Ticklers

The system generates ticklers to remind workers that certain actions need to be taken on a work item. (See About ticklers.) If you are a supervisor, you can view the ticklers of the workers who are assigned to you.
 

To view your worker's ticklers, complete the following steps:

1. On the Home screen, click the View All Ticklers link in the upper-right corner. The Ticklers screen appears. It lists the work item types.

2. Click the Case link, then (if needed) click the link with your name. A list of worker's names in your area appear as links, along with any ticklers that were assigned to you.

3. Click the appropriate Worker's Name link. The worker's system-generated ticklers are listed. (This screen does not display the worker's ad hoc ticklers.)

4. Click the Home tab to return to exit the screen.