When an investigation into a rule violation has been completed, the provider has a certain number of days of respond by filing a grievance. (For more on rule violations, see Record a violation or Record a rule violation investigation and outcomes.)
Record the provider's grievance as follows:
From the Home screen, click the Provider tab.
Click the Workload tab. The Workload screen appears.
Click the Select link for the provider whose record you want to view. The Provider Overview screen appears.
Click the Rule Violations link in the navigation bar on the left. The Maintain Rule Violation Incidents screen appears. It lists each incident that has been recorded.
Click the Edit link for the pending rule violation record you want to update. The system defaults to the Rules Violation tab; the Rule Violation Details screen appears.
Click the Outcome tab. The Outcome Details screen appears. A list of grievance records appears in the Grievance Details area.
Click the Edit link to update an existing grievance record, or click Add Grievance to for a new grievance. The Grievance Summary screen appears.
Complete the fields on this screen.
Click OK. You are returned to the Outcome Details screen.
Click Save. You are returned to the Maintain Rule Violation Incidents screen.