Record a Protective Service Alert

A protective service alert (PSA) is issued when an agency is unable to locate a family or child who is the subject of a CA/N assessment or investigation or who requires protective services. The agency has reason to believe that locating the family or the child is paramount to the child’s safety.

The State's PSA administrator is responsible for entering and maintaining all PSAs. However, any worker can view a PSA. (See View protective service alerts.)

Process

To record a protective service alert (PSA),complete the following steps:

1. From the Home screen, click the Administration tab.

2. Click the Utilities tab.

3. Click the Maintain PSA link in the light-blue menu on the left. The PSA Filter Criteria screen appears, along with the PSA(s) section. It lists the PSA records according to the filter criteria entered in the Filter Criteria area.

4. To update an existing PSA record, click the Edit link.

5. To create a new record, click the Add PSA button. The Participants tab appears.

6. Record PSA participants and child status.

7. Record the details of a PSA.

8. Record agency actions taken on a PSA.

9. Record out-of-state PSA details.

10. Record the outcome of a PSA.