Link an Inquiry to a Provider Record

Once the decision of "Screen In - Application Received" has been recorded and the inquiry record is completed, you link the inquiry to a new or existing provider record.


The system does not accept two records for the same provider. That is, a provider may not be certified by more than one agency.

Process: Record a provider inquiry

Link an inquiry as follows:

  1. From the Inquiry Search tab; the Inquiry Search Criteria screen, click the Completed Inquiries tab. The Assignment screen appears. It displays a list of completed inquiry records, which are ready to be linked to a provider record. This list displays inquiries on which a decision of "Screened In - Application Received" was recorded.

  2. Click the Link link to associate the new, completed inquiry to a provider record. The Link Provider Information screen appears. The system matches the person in the Inquirer 1 role to any provider record, if any, in which that person is a member.

  3. If an existing provider record is listed for the inquirer, click the Link link. The inquiry is now associated with the provider and the Basic tab; the Provider Name Information screen appears..

    If there is no existing provider record, click Add New Provider to create a new provider record. The system transfers information from the inquiry record to the provider record.

  4. Click Save. To verify the linked inquiries, see View inquiries linked to a provider.

  5. Once the new inquiry has been linked to a new or existing provider record, you can begin the home study process.